Refund policy
At Keycap Warriors, we want you to love your purchase. If for any reason you are not satisfied, our returns and refund policy is outlined below.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original packaging, and in resellable condition.
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To start a return, please contact us at [your support email] with your order number.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, please contact us with details and photos of the issue.
Order Cancellations
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Orders can be cancelled before they have been dispatched
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After this window, cancellations may not be possible if your order has already been processed.
Contact Us
If you have any questions regarding returns or refunds, please reach out at:
📧 info.keycapwarriors@gmail.com